Reference

How We Protect Your Account & Information

At erek pemabuk, your account security and data privacy are built into every step — from the moment you deposit via DANA, OVO, GoPay or QRIS through to…

End-to-end account encryptionDANA, OVO, GoPay, QRIS payment security24/7 data access requests
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erek pemabuk How We Protect Your Account & Information
REACH OUR TEAM

How to Contact Us About Your Data

You have the right to ask what data we hold about you, request corrections or ask us to delete your information where local law permits. Our support team in Yogyakarta and Jakarta responds to privacy queries within 48 hours. Email us directly or use the in-lobby help button to start a data request — we'll walk you through the verification steps so we know the request is really from you.

Team online

Email Support

Send your data access or deletion request to our privacy team at [email protected]. Include your account email and the specific data you want to review or remove. We respond within 48 hours.

Live Chat – 09:00 to 22:00 WIB

Open the chat widget in the bottom-right corner of your account lobby. Our team can start your data request, answer privacy questions and escalate urgent concerns directly from the chat window.

Account Settings – Data Dashboard

Log in and go to Settings > Privacy & Data. You can download your full account history, see what we're storing and initiate deletion requests right there — no email needed.

SECURITY & RETENTION

How We Keep Your Details Safe & How Long We Hold Them

Your account is protected by industry-standard SSL encryption — the same level banks use for online transactions.

256-bit SSL Encryption

All data travelling between your device and our servers is encrypted. Payment info is never visible in plain text, even to our support team — we only see the last four digits of your method.

Payment Provider Security

DANA, OVO, GoPay and QRIS each run their own fraud checks before confirming your deposit to us. We don't hold your full payment credentials — only a tokenised reference.

Automatic Session Timeout

Your account session expires after 30 minutes of inactivity on any device. If you're on a shared computer, you're logged out automatically to prevent unauthorised access.

Two-Factor Authentication

Enable 2FA in your Security settings to add an extra layer — we'll send a code to your phone when you log in from a new device.

7-Year Transaction Archive

We keep all deposits, withdrawals and bets on record for seven years for financial compliance. Personal details are purged after account closure unless a withdrawal dispute is ongoing.

Regular Security Audits

Our infrastructure is scanned monthly by independent security firms. Any vulnerability found is patched within 48 hours and reported in our quarterly transparency updates.

Your Privacy Questions Answered

Yes. Go to Settings > Privacy & Data and click Download My Data. We'll compile your full profile — account details, game history, deposit and withdrawal records — into a file and email it within 24 hours. You can also request this via live chat or email [email protected].

We keep your encrypted DANA, OVO, GoPay or QRIS token only if you opt to save it for future deposits. You can delete it anytime in Wallet Settings. After you close your account, we destroy all payment tokens within 30 days unless a chargeback dispute is active.

We share anonymised gameplay data (win rates, session length, game popularity) with our studios to improve game fairness and performance. Your name, email, phone and payment method are never shared. Where local law requires, you can opt out in Privacy Settings.

If you request full deletion, your account becomes inactive within 24 hours. Your personal details are erased immediately. Transaction records stay encrypted for seven years for financial compliance, but they're not linked to your name or contact info anymore.

Your password is hashed — we never store it in readable form. If you lose access to your account, use the Forgot Password link on the login page. We'll send a reset link to your registered email. Verify your identity and you'll be back in within minutes.

Absolutely. If your address, phone or name is incorrect, email [email protected] with your account email and the details you want to fix. We'll verify it's you (usually via a one-time code) and update it within 24 hours.

We use cookies to keep you logged in, remember your language preference and track your in-lobby behaviour (which tables you visit, which slots you play) to personalise your experience. You can manage cookie settings in your browser; some features may not work if you block them entirely. No third-party trackers are installed.

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